The financial benefits of adding Voice to Microsoft Teams

We know that adding voice services to Microsoft Teams helps productivity. But what’s the business value? How can we measure the benefits in hard, financial terms?

This summary is based on a commissioned Total Economic Impact™ study that Forrester Consulting prepared in 2021 and shows the three principal ways in which adding voice services to Microsoft Teams provides a financial benefit to large organizations. The benefit is quantified in terms of the value of employee time gained through productivity, reduced support requirements, and the elimination of the costs of separate telephony systems. All in all, it shows a potential benefit of $12.9 million over three years to a composite organization of 10,000 employees. Read now to find out more.