How Zendesk uses Slack

When technology is the core of your business, managing risk is a 24/7 concern.

For platform companies like Zendesk, there’s the risk of fraud and abuse.

Spammers using the platform to send mass unwanted emails. Brand impersonators, intent on spear phishing. Scammers using Talk, Zendesk’s call center software, to commit voice fraud.

To safeguard its reputation as a safe, smart and friendly customer support platform, Zendesk has to be prepared for the unexpected, and Slack plays a big role in that.

If you enjoyed this whitepaper, don't forget to download Slack's Modern Incident Response Guide. This further highlights how Slack can integrate and streamline such security issues.