The Total Economic Impact™ Of Slack For Service Teams

Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realise by deploying Slack for their service teams. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact for organisations that use Slack for their service teams.

To better understand the benefits, costs and risks associated with this investment, Forrester interviewed four decision-makers and surveyed 550 global Slack users with experience using Slack for their service teams.

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The Total Economic Impact™ Of Slack For Service Teams

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