Kaseya | A Starter Guide to IT Managed Services
Introduction: Why Should I Read This Guide?
This guide
will help you:
Dear IT Solution Provider & Services Professional,
¦
I had an interesting conversation with one of our managed services customers the other day. We were discussing the
journey he took as his IT services company grew from a one-man show to an 18-person managed services company
with $3 million in revenue in just a few years. He said it was a tough transition, but it was worth it. However, what
struck me was the motivation behind transforming the business.
Develop and execute on a solid business
strategy for running a managed services
company
¦
Choose the right IT systems management
solution to help enable your vision
¦
Price your managed services fairly,
competitively, and profitably
¦
Understand MSP pricing and profit
scenarios including cost, profit, and
MRR/project/breakfix calculations
and analysis
¦
Avoid some common pitfalls
¦
Understand the benefits that come
with implementing managed services
correctly
¦
Understand how an IT service provider
successfully rolled out managed services
for its customers and transformed into
one of the largest MSPs in the country
Here is what he said: “I had been working for years in a break-fix model and was making enough money to be
comfortable. Then it occurred to me. I had built a nice job for myself but it was far short of a business. And that’s
what I really wanted. I wanted to build a business, and I knew that I had to get serious about managed services.”
It was the perfect light bulb moment. He had built a job but wanted a business.
That’s what this “Starter Guide to IT Managed Services” is all about. Kaseya works with hundreds of companies that
have transformed their one-man shops into successful managed services businesses with thousands of managed end
points. By embracing the Kaseya IT Automation Framework, these customers have formulated and executed on a
managed services strategy that allows them to manage thousands of systems robustly, reliably and securely with
just a handful of technicians.
So, take a walk with us. Read this guide. Turn your job into a business.
Sincerely and best of luck,
David Castro
Director, Marketing
Kaseya | A Starter Guide to IT Managed Services
Part 1: The Role of the MSP
Let’s start with a joke.
What’s the difference between a traditional IT service provider and a managed service provider?
The will and the knowledge to succeed.
Ok. It’s not very funny. In fact, it’s not funny at all. But it’s the truth. The only thing standing in the way of
transforming your break-fix provider into an MSP is you. You have to want it, and you have to know how to
run a business.
The role of a managed service provider is to provide quality IT services to customers quickly and efficiently
for a consistent, low price. But there’s a second part. The role of an MSP is also to make money. Remember, you
aren’t just building a job for yourself. You’re building a business, and businesses need to be profitable.
Finding the right technology is the easy part; management solutions are just tools. MSPs need to focus on the
business aspects of managed services, blending a solid business strategy with the right tool that will enable
you to implement your vision.
Why I want to
be an MSP
¦
MSPs are approximately 200-400%
more profitable than non-MSPs
¦
Pure play MSPs are approximately
25-50% more profitable than hybrid
model MSPs
¦
MSPs are 3x to 10x more valuable than
traditional VARs
Source: Kaseya Worldwide Customer Survey, 2012
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