This buyers guide delves into the contact centre market in North America, covering the on-premise systems and hosted/cloud markets.
The study is based on extensive primary and secondary research and considers full-suite, pure-play, cloud-based providers and those that provide premise, cloud-based, and hybrid solutions.
It also includes a handful of telco-based providers that offer business process outsourcing (BPO) and hosting, as well as premise and cloud-based solutions directly to enterprise customers.
Continue reading the Frost & Sullivan Buyers Guide Excerpt and see the competitive landscape at a glance.
Why do organisations struggle to integrate communication platforms? Over time, communication became consolidated into a single physical form factor, which for the most part was a smartphone or a desktop computer. 8x8 addressed both of those markets...
Do you know what to look out for when choosing a contact centre platform? Businesses everywhere have recognised that their communication infrastructure is more crucial than ever. Selecting the right platform allows you to support the new...
Transforming your communications platform will ensure that the public gained a faster, more relevant service. This can also lower costs, optimise IT budgets and integrate your communications with other critical systems. The 8x8 approach is a...
The public sector is under heavier pressure than most to be accessible around the clock and ultra-responsive, but that can be quite tough. As well as this, customers expect those dealing with their information to be responsible in order to enhance...
Are you ready to upgrade your communications platform to the cloud? With the right unified communications (UC) platform you can transform your business and be ready for the demands of the radically altered work environment. Your UC solution should...
Over the last several months, IT leaders have found themselves in the center of a C-Suite conversation. For many, work from home was not a priority. However, circumstances dictated that they rapidly shift employees—tens of thousands of them in...
Microsoft Teams is used to speed collaboration between employees, partners and customers globally. Employees share files on-the-go and work together using chat, and one-click video calls to stay on top of tight schedules while responding to dynamic...
In comparison to an on-premises phone system, the right cloud communications solution—also known as VoIP or a hosted PBX— provides the flexibility and power that allows your employees to work smarter and be more productive. That’s a must for...
Step 1: State-of-the art features are no longer the preserve of the big guys. Smart features to revolutionise productivity If you’re growing fast, internal changes to your organisation needn’t impact productivity, or the experience you offer...
