The workforce is critical for achieving digital transformation goals and supporting business outcomes.
The last two years have been predominantly about “lessons learned,” as the massive disruption caused by COVID-19 forced many companies to rethink the way in which they operate across the entire spectrum of their functions. With regard to the workforce, organisations have realised that digital transformation efforts will be neither complete nor successful if they did not focus on employees right away. The workforce needed to become more visible, better organised and well structured, with added flexibility and agility that comes from deploying modern tools. These tools would help managers, business leaders and HR departments to work together to better align on specific business objectives (which are in turn clearly and widely communicated), and would offer new paths for employee growth and opportunities for reskilling. In addition, tools help to connect disparate and decentralised data sources across the business, which were previously located behind barriers and silos and prevented the creation of a solid foundation for digital transformation.